z999 offers two separate ways to close or deactivate your account — you'll need to choose which one suits your needs.
- Temporary Break (Cooldown): Under the "Responsible Gambling" section in Account Settings, you can take a cooldown period ranging from 1 day to 6 weeks. During this time you won't be able to place bets, but your account will remain active and any existing balance can still be withdrawn.
- Long-term self-exclusion: You can fully lock your account for anywhere between 6 months and 5 years. Contact support and it will be arranged within 1 hour.
- Permanent Account Closure: To permanently delete your account, send an email to support — support@z999.in. After verifying your identity, your account will be closed within 3 business days. Make sure to withdraw any remaining balance beforehand — funds left in the account after closure will require a separate process to retrieve.
z999 offers three odds formats — Decimal, Fractional, and American. Most members in Bangladesh use Decimal format as it's the most straightforward.
- Decimal Odds (e.g., 1.85): Simply multiply your stake by 1.85 to calculate your total return. A ৳100 bet returns ৳185 if you win (profit of ৳85). Higher odds mean a bigger potential payout, but the chances of winning are lower.
- Fractional odds (e.g. 2/1): The first number is your profit, the second is your stake. 2/1 means a ৳1 bet returns ৳2 profit — ৳3 in total. A ৳100 bet returns ৳200 profit, ৳300 in total.
- American odds (e.g. +185 or -150): A + sign shows how much profit a ৳100 bet returns. A - sign shows how much you need to bet to make ৳100 profit.
KYC (Know Your Customer) is an internationally recognized identity verification process. At z999, you only need to complete KYC once — before your first withdrawal — and never again after that. It's in place to keep your account and funds secure.
What You'll Need:
If the photo is blurry or cropped, you'll need to re-upload it. Make sure you have good lighting when taking the shot.
What You'll Need:
- National ID Card (NID): Upload clear photos of both the front and back of your document. The name and date of birth must match what you used during registration.
- Selfie: Take a selfie holding your NID. Both your face and the card must be clearly visible.
- Mobile Banking Confirmation: A screenshot of your bKash or Nagad statement (only the number needs to be visible).
If the photo is blurry or cropped, you'll need to re-upload it. Make sure you have good lighting when taking the shot.
z999 supports Bangladesh's most popular mobile banking services and bank transfers:
- bKash: Minimum deposit ৳200, maximum single transaction ৳30,000. Deposits are credited to your wallet in 30 seconds to 2 minutes. Withdrawals process in 5–15 minutes.
- Nagad: Minimum ৳200, processed just as quickly. Nagad supports both personal and agent accounts.
- Rocket (DBBL): Minimum ৳200, deposits in 1–3 minutes, withdrawals in 10–30 minutes.
- Bank transfer: Minimum BDT 500. Deposits are processed within 30 minutes to 2 hours; withdrawals take 1–2 business days.
z999's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. You earn points on every bet, and once you reach the required points for the next tier, you move up automatically.
- Bronze (New Member): You're enrolled as soon as you register. Enjoy 3% weekly cashback plus a special bonus on your birthday.
- Silver: Unlocked at 5,000 points. 5% cashback and faster withdrawal processing.
- Gold: Unlocked at 20,000 points. 7% cashback, access to exclusive Gold promotions, and a dedicated support agent.
- Platinum: At 75,000 points. 10% cashback, higher withdrawal limits (up to ৳2,00,000 per day), and a monthly special gift.
- Diamond: Invite-only. Includes a dedicated personal account manager, custom bonuses, and the highest withdrawal limits.
Setting up two-factor authentication (2FA) on z999 is straightforward and significantly boosts your account security. Even if someone gets hold of your password, they still can't log in without your mobile device.
Steps to Get Started:
Steps to Get Started:
- Log in to your account.
- Tap the profile icon in the top right → Settings → Security.
- Enable the "Two-Step Verification" option (Toggle ON).
- A confirmation OTP will be sent to your registered mobile number — use it to confirm the action.
- From this point on, every time you log in you'll need to enter both your password and the OTP sent to your mobile.
If the z999 app isn't working, a few simple steps will usually fix it:
- First, fully close the app: Swipe the app away from your recent apps, then open it again.
- Check your internet connection: Check whether other apps are working normally. Try switching from mobile data to Wi-Fi, or the other way around.
- Clear App Cache: Go to Phone Settings → Apps → z999 → Storage → Clear Cache. This won't delete your login details — it only removes temporary data.
- Check for Updates: If a newer version is available on the Play Store or the z999 website, update the app. Some features may not work correctly on older versions.
- Restart your phone: In many cases, simply turning your phone off and back on resolves the issue.
- Reinstall the App: If none of the above works, uninstall the app and reinstall it fresh from the official z999 website.